FREQUENTLY ASKED QUESTIONS

HOW IS YOUR WORK PRINTED?  

I have a long-established partnership with a printing house in California. They take the utmost care in maintaining the image integrity and archival quality standards I insist upon. All prints purchased through this site are carefully produced and shipped directly from my CA partner.

Image merchandise, such as greeting cards, are printed by sources that have successfully met my quality standards. These items are shipped separately from print orders, either directly from my NY studio or the manufacturing facility that is located nearest your destination address.

WHAT IS YOUR PRINT PRODUCTION TIME? 

Production time varies from 1-8 business days based on the kind of print, finishing, or merchandise ordered:

Print – 1 Day
Matted Print – 2 Days
Framed Print – 3-4 Days
Mounting on Styrene – 1 Day
UV Coating – Same Day
Lamination – 1 Day
Canvas Wrap – 2 Days
Metal Print – 2-3 Days
Mounted or Framed Metal Print – 3-5 Days
Exhibit Mount – 5 Days
Acrylic Print – 8 Days
Cards - 2-4 Days

DO YOU SHIP INTERNATIONALLY?

YES! All of our prints and merchandise ship worldwide!

Items are shipped via USPS, UPS, FedEx, or DHL. 

DO YOU OFFER FREE SHIPPING?

Yes! We offer Free Standard Shipping on all Domestic (all 50 States) Print orders! (does not include cards & other merchandise, which ship at affordable rates)

And to make things more cost=effective for our International collectors, we offer a 40% discount on Standard International Shipping rates for all Print orders! (prints only, not cards & other merchandise)

WHAT IS YOUR SHIPPING POLICY? 

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Once print production is complete (see above for turnaround times), your work will ship. Shipping times range from 1-7 business days (allow up to 10 for international orders). You will receive a tracking number as soon as your order has been shipped.

PRINT SHIPPING PRICES are calculated based on your cart total as follows: 

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping. 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping. Your government may charge an import tax on products received from outside your country. The import tax (if applicable) is not included in our shipping charge.  

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

SHIPPING OF CARDS & OTHER MERCHANDISE 

Shipping for these items will be based on weight. International shipping of merchandise is via Standard method at the rate made available in your cart. Please contact us with any special requests for expedited international shipping. Tracking information will be emailed to you as soon as available. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• We do not accept returns on print orders; all sales are FINAL.
• We do our utmost to ensure that your prints are produced and packaged carefully and arrive safely at their destination.
• If your prints arrive damaged, please keep all packaging and contact orders@shopsherrymills.com with your order number for further instructions. We will work out a solution with you that meets your satisfaction.
• We do accept returns for cards and other forms of image merchandise. If you're not happy with your purchase, you may return it to us within 15 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase. (Please note that we will not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.)

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact orders@shopsherrymills.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, where applicable, please email orders@shopsherrymills.com. 

ARE YOUR PRINTS SOLD IN LIMITED EDITIONS?   

Prints from this online gallery are sold as unsiged, Open Edition prints.   

If you are interested in a signed, Limited Edition print, please contact us through the site. A current CLOSER Limited Edition collection of Dibond mounted fine art prints in size 30” x 45” is being sold by Alp Galleries in Frankfurt, Germany. 

I may establish future Limited Editions. Right now I am focused on Open Editions and mass reproduction of my collection.

HOW WAS THE CLOSER COLLECTION SHOT?  

The CLOSER Project was shot over the course of a decade, entirely on 35mm film, and largely on Kodachrome. 

The now extinct celebrity among color slide films, Kodachrome is non-substantive; its emulsion layers are thinner and less light is scattered upon exposure, meaning that the film can record an image with more brightness, sharpness, and vibrant color values than substantive films can. It made for the perfect partner in capturing the CLOSER collection, and the extinction of this film adds to its unique value. 

All film was scanned at high resolution to produce files capable of producing clean and consistent print reproductions at large scale.

WHAT CAN I EXPECT FOR PRINTED IMAGE DEFINITION?  

As expressed above, The CLOSER Project was shot on 35mm film and scanned at high resolution. While professional attention has been given to the image preparation process, the “raw material” of this collection remains “vintage” in nature; it wasn’t captured by high definition digital cameras.   

What does this mean? The larger the print you purchase, the more optimal its viewing distance will be from further back. However, you may rest assured that I only offer each print up to the size that will ensure its quality printing. You will see no “pixels” ever. If the size is available, you will get a quality print.   

Additionally, given the work is abstract and often painterly in nature, its subjectivity and slightly grainy quality lends itself to a more forgiving reproduction process than you’d find with, say, human photographic portraiture.

WILL MY IMAGE OF CHOICE PRINT THE WAY IT LOOKS ON MY SCREEN?   

A print can never demonstrate the same vibrancy and brightness that a “backlit” visual on a screen can. There are also color values that showcase well in digital format that simply cannot output to printed form without some loss in saturation or apparent hue alteration. This is particularly true in the case of some blues and any colors on the “neon” spectrum. Finally, every screen is calibrated differently and has different monitor settings, meaning the way a visual looks on one screen may differ from the way it looks on another. 

We feel it is our job to ensure that any variations between screen view and printed work are as minimal as possible, and to ensure that you receive a handsome, high quality print. 

This means that, in addition to calibrating our monitors and using the color profiles requested by our printers, we print from files that have been adjusted based on multiple test printing rounds afforded each image of the CLOSER collection.